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Legal Assistance Made Accessible For You

Legal Assistance Made Accessible For You

Legal Assistance Made Accessible For You – 2 Disclaimer This training material is not legal advice and if you need help interpreting laws or regulations, please consult your legal advisor. This resource is designed to assist in understanding legislation and/or regulation and does not replace the official version of the Inclusive Accessibility Standards Regulation, Ontario Regulation 191/11 and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). In the event of a conflict between this resource, the Unified Access Standards Code and the AODA, the Code and the AODA are the final authority. This material may be used for non-commercial, non-profit purposes in accordance with the requirements of Regulation 191/11 of the Integrated Accessibility Standards. DISCLAIMER This training material is not legal advice and if you need help interpreting laws or regulations, please consult your lawyer. This resource is designed to assist in understanding legislation and/or regulation and does not replace the official version of the Inclusive Accessibility Standards Regulation, Ontario Regulation 191/11 and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). In the event of a conflict between this resource, the Unified Access Standards Code and the AODA, the Code and the AODA are the final authority. This material may be used for non-commercial, non-profit purposes in accordance with the requirements of Regulation 191/11 of the Integrated Accessibility Standards.

The Information and Communications Standards are part of the consolidated Accessibility Standards Code. It sets out procedures that businesses and organizations in Ontario must follow to create, provide and receive information and communications in ways that are accessible to people with disabilities. Let’s start by watching the introductory video of the Information and Communication Standard. The NARRATIVE Information and Communications Standard is part of the Integrated Accessibility Standards Regulation. It sets out procedures that businesses and organizations in Ontario must follow to create, provide and receive information and communications in ways that are accessible to people with disabilities. Let’s start by watching the introductory video of the Information and Communication Standard. Note to Presenter: To view or download the introductory video, go to the “Learning Resource” link, then select the link in the left column to access the video.

Table of Contents

4 About this module In this module you will learn about information and communication quality requirements: Accessible and communication formats Supporting feedback processes Emergency procedures, plans, or public safety information Accessible websites and web content Educational and training institutions: Resources and education and training. materials Teacher training Libraries of educational and training institutions Producers of teaching or training materials Public libraries A list of key standards terms appears at the end of this module. NARRATIVE In this lesson you will learn about information and communication quality requirements: Accessible formats and communication Supporting feedback processes Emergency procedures, plans, or public safety information Accessible websites and web content Educational and training institutions: Materials and resources education and training teachers Libraries of educational and training institutions Producers of educational or training materials Public libraries A list of important standards terms appears at the end of this module.

Dos And Don’ts On Designing For Accessibility

When asked, you must provide information and communications in a way that is accessible to people with disabilities. Alternatives to traditional print are often referred to as accessible formats, and techniques to help people communicate are referred to as communication aids. When a request is received, you should consult with the person to determine their access needs. You have the ability to decide on the most appropriate access format or communication support based on individual access needs and your organization’s ability to deliver. Information When asked, you must provide information and communications in a way that is accessible to people with disabilities. Alternatives to traditional print are often referred to as accessible formats, and techniques to help people communicate are referred to as communication aids. When a request is received, you should consult with the person to determine their access needs. You have the ability to decide on the most appropriate access format or communication support based on individual access needs and your organization’s ability to deliver. Note to presenters: The following terms will appear in the glossary at the end of this module.

Available designs and communication support must be provided in a timely manner and at a cost that does not exceed the normal costs charged to others. Examples of alternative formats and communication aids: reading written information directly to a person, large text audio or visual information, handwritten information instead of the spoken word, written information in plain language, electronic document formatted in screen reader. for use with NARRATIVE. Design and communication support must be provided in a timely manner and at a cost that does not exceed the normal costs charged to other parties. Examples of alternative formats and communication aids: Reading written information directly to someone

The compliance deadlines for providing accessible formats and communication support are: The Ontario government and legislature must comply by January 1, 2014 Large organizations (private and not-for-profit) with 50 or more employees must comply by January 1, 2016 Small ( private and not-for-profits with 1 to 49 employees must comply with STORY by January 1, 2017. Here are the deadlines for complying with accessible forms and communication support: The Ontario government and legislatures must comply with the legislation by January 1 2014, large designated public sector organizations must comply by 1 January 2015, small designated public sector organizations must comply by 1 January 2016, large (private) and non-profit organizations with 50 or more employees must comply by January 1, 2016. Small (private and non-profit organizations) with 1 to 49 employees must comply by January 1, 2017.

This requirement relates to providing access to information and communications about products, services, or facilities offered to customers, clients, and others. The requirements do not apply to the following: products and product labels. Example: A store that sells DVDs does not need to make its products or product labels accessible, but the store must still consider a person’s disability when talking to them about its Bod products, such as verbally informing a consumer who is visually impaired about their DVDs. select Information that you do not control directly or indirectly through a contract, unless your organization is involved in education or training as defined in the Code. Information or communications that cannot be changed. NOTICE This is a requirement to provide accessible information and communications about products, services, or facilities offered to customers, clients, and others. The requirements do not apply to the following: products and product labels. Example: A store that sells DVDs does not need to make its products or product labels accessible, but the store must still consider a person’s disability when talking to them about its Bod products, such as verbally informing a consumer who is visually impaired about their DVDs. select Information that you do not control directly or indirectly through a contract, unless your organization is involved in education or training as defined in the Code. Information or communications that cannot be changed.

Forensic Science Services Experts

9 When it is not possible… There may be cases where you will not be able to exchange the required information or communication – for example, if: the technology to replace the information is not readily available, or if the information is lost in the exchange process It can and cannot be communicated in a meaningful way ( i.e. visual information in X-rays or architectural map). Where it is not possible to amend the requested material, you must provide the person making the request with: an explanation of why the information or communication has not changed, and a summary of the information or communication. DISCLAIMER There may be cases where you cannot convert the required information or communication – for example, if: the technology to convert the information is not readily available, or the information may be lost in the conversion process and become useless. now. method (for example, information visible in an x-ray or an architectural map). Where it is not possible to amend the requested material, you must provide the person making the request with: an explanation of why the information or communication has not changed, and a summary of the information or communication.

10 FEEDBACK PROCESSES Under the Customer Service Accessibility Standards, organizations were required to establish customer service feedback processes to receive feedback and comments about how they provide products or services to people with disabilities. Your organization may have other types of external or internal feedback processes – for example, online, telephone or print surveys or forms. Below the level of information and communication, if your organization has feedback processes

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    1. Legal Assistance Made Accessible For You4 About this module In this module you will learn about information and communication quality requirements: Accessible and communication formats Supporting feedback processes Emergency procedures, plans, or public safety information Accessible websites and web content Educational and training institutions: Resources and education and training. materials Teacher training Libraries of educational and training institutions Producers of teaching or training materials Public libraries A list of key standards terms appears at the end of this module. NARRATIVE In this lesson you will learn about information and communication quality requirements: Accessible formats and communication Supporting feedback processes Emergency procedures, plans, or public safety information Accessible websites and web content Educational and training institutions: Materials and resources education and training teachers Libraries of educational and training institutions Producers of educational or training materials Public libraries A list of important standards terms appears at the end of this module.Dos And Don'ts On Designing For AccessibilityWhen asked, you must provide information and communications in a way that is accessible to people with disabilities. Alternatives to traditional print are often referred to as accessible formats, and techniques to help people communicate are referred to as communication aids. When a request is received, you should consult with the person to determine their access needs. You have the ability to decide on the most appropriate access format or communication support based on individual access needs and your organization's ability to deliver. Information When asked, you must provide information and communications in a way that is accessible to people with disabilities. Alternatives to traditional print are often referred to as accessible formats, and techniques to help people communicate are referred to as communication aids. When a request is received, you should consult with the person to determine their access needs. You have the ability to decide on the most appropriate access format or communication support based on individual access needs and your organization's ability to deliver. Note to presenters: The following terms will appear in the glossary at the end of this module.Available designs and communication support must be provided in a timely manner and at a cost that does not exceed the normal costs charged to others. Examples of alternative formats and communication aids: reading written information directly to a person, large text audio or visual information, handwritten information instead of the spoken word, written information in plain language, electronic document formatted in screen reader. for use with NARRATIVE. Design and communication support must be provided in a timely manner and at a cost that does not exceed the normal costs charged to other parties. Examples of alternative formats and communication aids: Reading written information directly to someoneThe compliance deadlines for providing accessible formats and communication support are: The Ontario government and legislature must comply by January 1, 2014 Large organizations (private and not-for-profit) with 50 or more employees must comply by January 1, 2016 Small ( private and not-for-profits with 1 to 49 employees must comply with STORY by January 1, 2017. Here are the deadlines for complying with accessible forms and communication support: The Ontario government and legislatures must comply with the legislation by January 1 2014, large designated public sector organizations must comply by 1 January 2015, small designated public sector organizations must comply by 1 January 2016, large (private) and non-profit organizations with 50 or more employees must comply by January 1, 2016. Small (private and non-profit organizations) with 1 to 49 employees must comply by January 1, 2017.This requirement relates to providing access to information and communications about products, services, or facilities offered to customers, clients, and others. The requirements do not apply to the following: products and product labels. Example: A store that sells DVDs does not need to make its products or product labels accessible, but the store must still consider a person's disability when talking to them about its Bod products, such as verbally informing a consumer who is visually impaired about their DVDs. select Information that you do not control directly or indirectly through a contract, unless your organization is involved in education or training as defined in the Code. Information or communications that cannot be changed. NOTICE This is a requirement to provide accessible information and communications about products, services, or facilities offered to customers, clients, and others. The requirements do not apply to the following: products and product labels. Example: A store that sells DVDs does not need to make its products or product labels accessible, but the store must still consider a person's disability when talking to them about its Bod products, such as verbally informing a consumer who is visually impaired about their DVDs. select Information that you do not control directly or indirectly through a contract, unless your organization is involved in education or training as defined in the Code. Information or communications that cannot be changed.Forensic Science Services Experts
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