Ontario Ca Legal Assistance: Selecting The Best Car Accident Lawyer – Legal Aid of Ontario (LAO) will provide you with the most appropriate services for your legal matter. All our services are available in English and French.
The type of service that is best for you depends on your case and your financial situation.
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If you qualify, LAO will provide you with a certificate that covers the cost of a private attorney who receives a certain number of hours of legal assistance. You can take this certificate to a lawyer and he will represent you in court throughout your case.
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This is different from getting a phone service because a lawyer from our certificate program can help you with your long-term case, while a phone lawyer can only help you on the day you appear in court.
LAO can provide you with an employment lawyer to help you on the day of your court appearance. On-call attorneys are attorneys who can quickly assess a client’s legal issues and provide advice, information and representation to the unrepresented and indigent in the courtroom. Clients can also speak to lawyers at family law information centers located in most family courts for free general legal advice on family law matters and for help reviewing legal documents.
This is different from our certification services in that on-call consultants will only assist you on the day of your court appearance, while an attorney from our certification program can assist you with your case over a longer period of time.
Our Customer Service Center (CSC) can connect you to information and legal assistance services over the phone. If you are calling from Toronto or the GTA, you can call 1-800-668-8258 or toll-free at 416-979-1446. These services are multilingual, confidential and impartial.
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Our call center agents can also assist legal aid clients with ongoing issues related to the services they are already receiving from us. For example, our call center agents can help you reassess your financial situation, or they can help you with your request to change attorneys.
Another important service we provide over the phone is summary legal advice. Summary legal advice means we offer general advice to help you navigate your case and the Ontario legal system. For example, we can provide:
Our live chat is an instant messaging service on our website. It allows you to send and receive instant messages with a customer service professional.
Live chat is a service to answer your general questions about LAO. A Customer Service Specialist is not an attorney who can provide case-specific legal advice and therefore should not share personal information related to your specific legal issues.
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Currently, our live chat agents can help you with the topics below, with more coming soon:
Our customer portal is the website that customers and applicants use to manage their information. This site is separate from our main site.
The client site is the site that you can use when applying for legal aid or if you are already a client of ours. To use the portal, you must first create an account. You can then log in and use the client site:
Online applications take about 15 minutes to complete and you are welcome to apply by phone if you prefer. The Digital Service Standard sets 13 points to enable ministries and agencies to build and deliver government services and products more easily, quickly and better for people. Those who live and do business in
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The standard is built on the expectations and experience of the team in the public service and other authorities, for example:
The service design journey follows the design and release phases. Each step is driven by the user’s needs and prioritized by several points from the scale. Learn how to go through the design and release phases in the Service Design Playbook.
The team develops a minimum viable product or service that provides immediate value to users while developing and improving features.
Start with users defining the problem. Conduct research to gain a deep understanding of who consumers are, how they behave, and what that means for service or product design.
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Understanding the needs of the people who use the service or product is important in building something that works for them. It is easy to make assumptions about consumers or to be influenced by personal experience. It is important to include people with different experiences and perspectives.
It is also important to conduct user research and the people who will be the end users. This is different from research and testing with internal government employees (unless they are users) or other stakeholders. Affiliates and partners have valuable consumer insights, but they also have information and experiences that differentiate them from the end users themselves.
Designing and testing with people with disabilities, people who use alternative technologies, and people with different or unique needs is very important.
Know your users and their needs from their perspective. Seeing users complete tasks or fail to complete tasks leads to insights you can’t get by asking people about their habits, likes and dislikes.
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Use the needs of many different users as a compass to help explain challenges that typical users may not face in the same way. Meeting the diverse needs of users is key to building tools that work for everyone. It will also help to avoid the differences introduced by digital services or other channels.
Establish a sustainable multidisciplinary team that can continuously design, build and improve digital services or products, led by an experienced product manager who can make decisions.
Product managers set the strategy and define the functions of the digital product. They are held liable until the service or product is removed from service.
This is not the same role as the project manager, who focuses on the delivery of a temporary and iterative project.
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A digital service or product is created for a specific set of users. At this level, a product refers to any online information or transactional part of a service that is used by people on
It is important to have a strong interdisciplinary team led by a responsible person who has the authority to make decisions based on the results of research and testing.
The skills and focus of the team must grow as the service or product is designed and developed. The team also needs to adjust its structure according to the needs of the service or product and the work phases.
Using common platforms and structures is a cost-effective and robust way to deliver public services and get the most out of public resources. In addition, users must know and believe that:
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From branding to tone of voice and error handling, users need to feel confident in their ability to do their jobs correctly and in our ability to guide them in completing those jobs.
Use a design framework. Establishes trends and features that follow usability and accessibility best practices, and aligns with visual identity standards.
Understand what users are trying to do and create an easier and faster way to complete their task and reach their goal. Whenever possible, every step of the journey should be completed online.
It is important to understand what users are trying to do when accessing a service and how that service fits into the wider context of their lives.
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Service design experience is more than people interacting on a screen. It starts when they hear about a service or product for the first time and doesn’t stop until they’ve met their goal or completed their task.
Understand, simplify and improve the complete end-to-end user journey to achieve their goals, including the actions they take across all channels, such as:
Every event – whether online or offline – needs to be carefully considered to help the user get closer to their ultimate goal.
Using a government service should be an intuitive and stress-free experience. A good service should be so simple that users can succeed on their first try without needing help.
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It is important to ensure that the service, product or task is as simple and uncomplicated as possible. All users, even those with accessibility needs or no digital experience, should be able to complete each step with ease.
If the service or product is difficult or unclear, users are forced to contact the organization for assistance or visit the office in person to complete their task. They may avoid using the service or product altogether.
This not only leads to high operating costs, but can also lead to consumer confusion and loss of trust in the government.
Regularly test the end-to-end service to ensure it is available to users and error-free.
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Be sure to test using the browsers and devices that people use to access the Services, including accessibility. An assistive device is an aid that a person with a disability can use to help them in everyday life, such as a screen reader or a hearing aid.
Consumers expect digital services to be convenient, fast and always available. Don’t wait for users
